On 19 June, our much-anticipated summer season will be kicking off at Camping Mas Nou. The whole team has been trained in preventive measures and will be putting all their enthusiasm and hard work into welcoming our guests with the highest standards of health and hygiene.
Posters will be displayed in every area of the campsite to inform clients about the regulations so all of us can act responsibly and enjoy a wonderful stay.
Specific measures for each area of the campsite:
En nuestra recepción os seguiremos atendiendo para solucionar cualquier duda o dando indicaciones cuando haga falta. Hemos acondicionado el espacio para garantizar las distancias mínimas de seguridad cuando os dirigís allí. Al ser un espacio cerrado, el uso de mascarilla es obligatorio.
También hemos incrementado la frecuencia de limpieza i desinfección del espacio y de las superficies que puedan estar en contacto con las personas.
Our reception area will be open as always to provide assistance and answer any queries you may have. We have organized the space to guarantee the minimum safety distance whenever you need to visit the reception. As it is an enclosed space, face masks are mandatory.
We have also increased the frequency of cleaning and disinfecting the space and the surfaces that may come into contact with people.
In the washroom area, where you must also wear face masks and some form of footwear, we will be cleaning and disinfecting continuously between 08:00 and 23:00. Wherever possible, we would ask you to adhere to a single direction when moving around (i.e. keep to the right). You will also find hand sanitizer dispensers in the washrooms.
For guests staying in bungalows, after every stay these will be cleaned and disinfected along with all their auxiliary elements. All linens will be washed at 60ºC in the laundry with disinfectant products.
Objects such as remote controls will be provided with protective covers.
For campers staying in tents or motorhomes, the ground of each plot will also be cleaned and disinfected between each stay.
In the bar, restaurant and terraces, access will be limited and a safety distance of 2 metres will be observed between tables. These will be disinfected after every service. We kindly ask you to wear a face mask in the entrance area and we also recommend that you make reservations in advance to avoid any queueing or overcrowding.
Naturally, you can continue to enjoy one of the campsite’s most popular attractions – the swimming pool! We will be cleaning and disinfecting all the facilities as well as the sunbeds after each use.Access will be limited and there will be signposts to help you keep to the standard safety distance of 2 metres.
Spaces will be assigned for keeping personal belongings and the entrance and exit will be separated to minimize transit.
Risk prevention doesn’t mean we can’t have fun, so as always we will be putting on an entertainment programme for your enjoyment. To make this possible, the areas will be set up to guarantee the safety distance and capacity will be limited at every activity.
Exhaustive cleaning of all the facilities and components will be done every day, and any objects used will be for individual use only. As always, if it is not possible to guarantee the minimum safety distance, it will be mandatory to wear face masks.
You will find hand sanitizer dispensers distributed around the campsite for you to disinfect your hands.
General guidelines for guests:
· Please keep to a minimum safety distance of 2 metres and always wear a face mask when you cannot guarantee that distance..
· Wash your hands frequently.
· Use the hand soap and hand sanitizer dispensers distributed in every area of the campsite.
· Avoid any physical contact when greeting other people. · Dispose of any personal hygiene waste in the litter bins or containers provided.
· Follow the instructions of the staff and the informative posters and signage.
· Notify the reception staff immediately if you experience any symptoms.
We kindly ask our guests to notify the campsite immediately if you experience any symptoms within 14 days of your stay with us.
Our staff are tasked with ensuring that everyone complies with these preventive measures, and they will take the necessary action in the event of noncompliance.